Delivery Hours Mon - Sat 8:00 AM - 6:00 PM
Delivery Confirmation # (206) 286-1499
Will Call Hours Mon - Fri 9:00 AM - 6:00 PM
Will Call Hours Saturday 9:00 AM - 5:00 PM
Preparing for Your Delivery:
Please inform your sales associate if we are delivering to a town-home or a second floor kitchen.
Please verify that the product you have purchased will fit in your home. Consider width, depth & door swing of your appliance choices. This includes ventilation (round/rectangular ducting) or gas requirements (natural gas/propane).
It is your responsibility to protect and cover the floors in your home. Our delivery team is unable to remove their shoes in your home due to safety concerns.
We are unable to guarantee AM/PM time frame requests. If you need to postpone your delivery, please provide 48 hours’ minimum notice.
Our delivery department will email you the day prior to your delivery. They will confirm your 2-hour delivery window and your address. Please respond to the email before 8AM verifying that you will be home to accept delivery. As an added convenience we are happy to call you (upon request) 30 minutes prior to our arrival.
If we do not receive verification before 8AM the following morning, we will conclude that you are not prepared to accept delivery and will have your order unscheduled. To reschedule, please call (206) 706-2532 or your sales associate.
Existing gas and built in appliances must be disconnected and removed from cabinetry prior to delivery if you are expecting us to haul it away.
We require that the person receiving and signing for delivery be at least 18 years of age. Upon arrival at your home, our delivery team will review our sign off sheet with you and develop a plan that identifies the best route through your home. You may be asked to clear a path free of furniture, breakables, banisters/railings and other obstructions.
If the delivery is particularly difficult or there is a potential for damage, you will have the option to sign a damage waiver to proceed with delivery. Difficult deliveries may include: improperly protected floors, narrow staircases, tight spaces, etc.
We recommend that you inspect all of your appliances and property prior to our delivery team leaving your home. Neither Albert Lee Appliance nor the manufacturers are able to address damage that occurs after delivery is complete.
CLICK HERE to download our Delivery FAQ's